Service Policy

Bookings online

Not sure which treatment is best suited for you? Please call us at and we’ll be happy to assist you in scheduling your appointment. You can also book online wearenerapy.com We look forward to scheduling the perfect day for you!

 

Cancellation Treatments

A credit card is required to reserve an appointment. Nerapy adheres to a 24-hour cancellation policy. Please contact us if you need to reschedule or cancel your appointment. Failure to show and any cancellations with less than 24-hours of notice are subject to a cancellation fee up to the full cost of the scheduled service(s).

 

Arrival

Please arrive at least 15 minutes before your scheduled appointment to allow yourself time to get comfortable and enjoy complimentary refreshments.

 

Personal belongings

Most services flow best without the interference of jewellery. We recommend leaving your valuables at home as we’re not responsible for any lost or stolen personal items.

Testing kits -

Delivery Information

UK Delivery

– Standard delivery (3-5 working days) £4.95
– UK confirmed delivery (2-3 working days – tracked) £6.95
– UK Priority Delivery (Next working day signed for – order by 3pm) £9.95

N.B Priority Weekend orders arrive on Tuesday 

Worldwide 

– Up to 10 days estimated delivery

Returns Policy

Under the Distance Selling Regulations the Customer may cancel the order within 14 days from the day after the Test Kit(s) have been delivered, so long as the kit remains unused. To do this the Customer must either notify  Nerapy Ltd by email, phone or send a letter to the Nerapy stated address, informing Nerapy that the sample collection kits are being returned unused. A refund will be made within 30 days of receiving the cancellation request.

 

KIKI HEALTH

All returns must be authorised by Nerapy &  KIKI prior to return via email or telephone. You can return any item for a refund within 14 days after the day of receiving your original order. 

We will be happy to arrange collection to all addresses, but a charge will be made if goods have to be collected due to customer error. All returned goods must arrive in a saleable condition in their original undamaged packaging. Refunds can take up to 5 working days to process.

Nerapy Products ( food supplements and skincare)

 

OUR RIGHTS TO END A CONTRACT

 

Very occasionally we may need to cancel an order at our discretion. If this becomes necessary, it will be without charge to you.

In addition, we may end any Contract between us at any time if you breach any of these Terms and Conditions, including using any Membership or selling any Products for commercial use.

 

YOUR CANCELLATION RIGHTS CANCELLING A PRODUCT ORDER

Whether you are located in the United States or the UK, you may cancel a Product order at any time within 14 days beginning on the day after you have received your order, without having to give a reason. For UK customers, such cancellation rights are pursuant to the statutory rights under the Consumer (Information, Cancellation and Additional Payments) Regulations 2013 (the “Regulations”). You must exercise your right to cancel within 14 days of the day after you received the order unless your Product order is split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the Product order. If you are a would like to cancel your order under the Regulations or pursuant to these Terms and Conditions, you can contact at stated the issue: Cancellation

Hello@wearenerapy.com

We will refund you the cost of the order plus the cost of Standard Delivery (if you opted for a faster class of delivery, any additional cost of delivery above that of Standard Delivery will not be refunded). This refund will be within 14 days of cancellation or, if earlier, the day on which you provide us with evidence that you have sent the product back to us, unless the circumstances of your refund process prevent it, in which case we will inform you of such delay and the reason for it. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind. However, we may make deductions from the price to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop.

Please quote your order number in all correspondence. You will be responsible for the cost of return and for ensuring the Products reach us safely. The right to cancel does not apply to certain types of Products, including any goods that are made to your specification or clearly personalised and goods that are sealed for health protection or hygiene reasons which are unsealed.

We try to dispatch all orders within 48 hours of receipt, so if you do change your mind, please notify us as soon as possible. If your order has already been dispatched or delivered, then you'll need to follow our Returns Procedure to return the Products to us. We will issue the refund to you on receiving the returned Products, provided they are in a hygienic and resaleable condition. Any returned Products that are not in a hygienic or resaleable condition may be disposed of and we shall have no liability to you in this regard, for refunds or otherwise. If you are exercising your right to change your mind you must send off the Products within 14 days of telling us you wish to end the Contract.

CANCELLING A MEMBERSHIP

Please click for details on how to cancel a Membership.

RETURNS PROCEDURE

If you end a Contract for any reason after Products have been dispatched to you or you have received them, you must return them to us at the address stated on your returns label within 14 days of telling us you wish to end the Contract.

If you are returning any Products, please package them well to prevent any damage during transport.

If you have any difficulty or have any other queries regarding the returns procedure, we  will be able to assist.

Unfortunately, we cannot accept liability for returned goods that we don't receive, or for those that get damaged in shipping on their return. It's important that returned Products are in the best possible condition, so please take reasonable care of them and keep all packaging where possible.

SHIPPING CHARGES

If we have sent you the wrong items, or your order is faulty (see Faulty or Damaged Products), damaged or not as described on arrival, please contact us. We will refund the postal charges you incur to return such items. Please make sure that you obtain proof of postage from your post office. If you cancel an order pursuant to Section  (“Your Cancellation Rights”), we will not (unless otherwise stated) refund the postal charges you incur to return such items.

REFUNDS

If you cancel a Membership pursuant to Section 10 (“Your Cancellation Rights”) we will issue your refund to the original payment method within 14 days of receipt of the returned Products, or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. In all other cases, your refund will be made within 14 days of you telling us that you have changed you mind.

We cannot accept liability, nor can we take responsibility for any bank charges that you may have incurred during the order process.

 

FAULTY OR DAMAGED PRODUCTS

We are under a legal duty to supply Products that are in conformity with these Terms and Conditions. Nothing in this Section 12 affects your legal rights as a consumer under applicable laws, and we have a legal duty to supply Products of the quality described in your order. If any Product you purchase is damaged or faulty when delivered, we may offer an exchange or refund as appropriate, in accordance with your legal rights. Please note that if the damage to a Product occurs after delivery, no refund or exchange will be made. If you believe a Product is faulty, you should notify our Customer Services Department and return the Product in accordance with our returns  procedure.

For UK customers: For more detailed information on your legal rights as a consumer, please visit the Citizens Advice website

at www.adviceguide.org.uk or call 03454 04 05 06.

For United States customers: For detailed information on your legal rights as a consumer, please visit the Federal Trade Commission – Bureau of Consumer Protection website at https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection.

For California customers located in the United States, in accordance with California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.

 

FREE PRODUCTS

If your Membership included free Products, then we reserve the right to deduct a charge for the Members Price of the Products from your refund if you cancel the Membership and do not return the free product in an unused, re-saleable condition. This charge will be notified to you at the time you purchase the Membership. Your payment method may have the full charge deducted if the gift arrives in an unsaleable condition or does not arrive. You will be responsible for the cost of return and for ensuring the Products reach us safely.

 

PHONE

To preserve a relaxing atmosphere for all our guests, 

 

PRICES

Cost of services; please contact us for details on pricing.

 

Payments:

We accept the following forms of payment: Cash, Gift Certificates,  Card Payments, Gratuity is cash

Precaution

If you’re pregnant, have allergies, medical conditions, or are taking medications, please consult with your physician to determine which services are right for you and be sure to inform your technician before your service begins.

 

Under 18

Please note, for their safety and out of respect for our guests, children under 18 years of age are not permitted at Nerapy during services and anyone under the age of 18 must be accompanied by a parent or guardian during services.

 

Social

Find us on Instagram, Facebook

 

GDPR Privacy Notice

(Why we collect your personal data and what is done with it)

 

When you supply your personal data to Nerapy Ltd.they are stored and processed for the below reasons:

 

We need to collect some personal information about you and your health in order to make sure there are no contraindications to your treatment, and legal requirements. You can of course, refuse to provide the information, however, unfortunately, we would have to refuse your treatment as this form is a legal requirement for our insurance.

Provided we have your consent we may occasionally send you emails with our latest News and offers.

We have a legal obligation to retain your records for seven years after your most recent appointment. After this time your records will be destroyed in a method compliant with GDPR.

Records retained on paper, which is locked in a cabinet within the salon, is only accessible by staff of Nerapy Ltd.

Records recorded on the salon’s software, which is password protected and only accessible by staff of Nerapy Ltd.

Your phone number and email may be used electronically, with your permission. This is for appointment reminders or occasional offers.

If you wish to contact us via social media, this is password protected but for historic issues with privacy associated with social media sites, you may wish to think about what you send us.

This website may, from time to time, provide links to other websites. Nerapy Ltd. has no control over such websites and is no way responsible for the content thereof. This policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.

We will never share your data with anyone who does not need access without your consent. Only the Manager and Staff Nerapy Ltd. will have access to your data.

You have the right to see what personal data of yours we hold and you can also ask the Owner of Nerapy Ltd.to correct any factual errors. Provided the legal minimum period has elapsed, you may also ask the business to erase your records.

We would like you to be absolutely confident that we treat your personal data responsibly and that we do everything we can to make sure that only people who can access that data have a genuine need to. Of course if you feel we have mishandled your data in some way, you have the right to make a formal complaint.

Nerapy Ltd.